If you do not have the original invoice enclosed with your order, please call --(888) 801-2433 for assistance. Our associates will be happy to help you.

We'll refund or credit the value of the item and any taxes you were charged. Shipping charges are nonrefundable. To receive a refund, the original packing invoice should accompany your return.

If you received a damaged package or there is an order discrepancy, please contact Customer Service immediately by phone at (888) 801-2433 or by email at customer.service@echefx.com

Please include the order number along with the reason for the return when you contact us. eChefX may credit shipping charges if your merchandise is defective or damaged.

Return postage labels are included with every purchase from our online store in the event you need to return an item. Please follow the steps below to complete your return:

Please circle the item you wish to return on your copy of your original packing invoice form.
Choose a reason for return from the back of the invoice and enter its number next to your circled item.
Provide a telephone number in case we have questions.
Please copy your invoice form and keep it for your records. Enclose the original invoice with the items you are returning.
Pack your return securely and attach the pre-paid return label found in your original carton.

To return your package you may take the package to a UPS customer counter, give the package to any UPS driver making a regular pickup or delivery, drop off at a UPS authorized shipping outlet that accepts Authorized Returns Service packages (i.e. Mail Boxes Etc., Handle With Care Packaging Store, Pak Mail, Parcel Plus, Postal Annex or Postnet) or call 1-800-PICK-UPS (1-800-742-5877) for the nearest Authorized Return Service drop-off location.

Should you have any questions or comments, please feel free to call us at 1-(888) 801-2433, and a customer service representative will be pleased to assist you.
You may also mail returns via the US Postal Service to the address below. We recommend that you insure the package prior to shipment. Enclosing your original packing invoice will help us expedite your return.

eChefX
P.O. Box 777771,
Henderson, Nevada, 89077
United States